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Get Answers to Commonly Asked Questions about Physiotherapy

Q. What kind of training does a physiotherapist undergo?
A. In Ontario, physiotherapists are required to complete a university degree prior to entering into a physiotherapy program. Upon completion, they hold a Master’s in Health Science and have completed 6-7 years of university training. In order to practice physiotherapy, you must be registered with the College of Physiotherapists. This requires completion of a national exam. A valid membership lets you, the patient, know that your therapist is legally allowed to be treating. Make sure you question a practitioner that claims to provide physiotherapy services but does not meet the above criteria, and, as a result, does not have a registration number. Beyond the basic requirements, our specialists continue to participate in programs and seminars to keep up to date with the latest techniques and education.

Q. Do I need a physician’s referral to see a physiotherapist?
A. No. A physiotherapist is considered a primary health care giver, similarly to your dentist or optometrist. Our knowledge enables us, during assessment, to recognize problems that are not within our scope of practice to treat. We strive to maintain open communication and encourage you to discuss all of your health care decisions with your personal physician. Some extended health care plans may require a medical doctor’s referral, so check your benefits for more information.

Q. Are services covered by any type of plan or benefit?
A. Depending on your injury, you may have varied coverage options. Get information about our coverage options here.

Q. How many times will I need to be seen?
A. Each treatment plan is dependent on the individual and the nature of the problem. It’s best to discuss this with your physiotherapist.

Q. What can I expect after treatment?
A. Typically, you should expect to see pain decreasing in intensity within the first 3-4 sessions. However, your condition may be very unique and fall outside of these guidelines. We strongly encourage you to discuss this with your treatment professional.

Please note: we have several types of healthcare professionals and a wide array of treatment techniques that may be of benefit to you. During your treatment, it may be determined that other treatment options can be beneficial to your particular condition.

With our interdisciplinary team, we can ensure you receive the best care possible.

Q. How will I know if treatment is working?
A. The goals you establish with your team are used to measure your progress. Your treatment plan will be as unique and individual as you are, and your active participation will be essential for success.

Q. How long will my sessions be?
A. Session length depends on the injury and type of treatment you require, but expect to be in the clinic for approximately 30 to 45 minutes.

Q. What should I wear?
A. Please bring a t-shirt/tank top and shorts, depending on where your injury is. This allows your treatment provider to easily evaluate and treat the affected area. If you are exercising in the gym, you will want shorts, a t-shirt and a pair of running shoes.

For custom foot orthotic assessments, please also bring a good selection of footwear that you will want to wear your orthotics in. For example, running shoes, work shoes, etc.

Q. Is my information kept confidential?
A. Yes, your treatment records and medical information are kept confidential, unless you have given us permission to communicate with other health care professionals, legal teams and/or insurers.